Return Merchandise Authorization Form

Customer information:

E-mail*

Customer name*
Company name
Telephone*

Address*
Zip/postal code*
State*

Address for invoice (if different than above):

Customer name
Address
Company name
VAT ID (for companies only)

Return info:

Reason for return*

Type of return*
Request cost estimate:
Estimiate cost

Returned items:

Device #

Product type*
Serial number*
Date of purchase
Invoice number

Return as New: All returned product must be less that 30 days from delivery date and in “undamaged and sellable condition.” (in original package)

For warranty repair, please attach copy of invoice.
Submission of RMA does not guarantee refund or Credit. All returns are subject to inspection upon receipt of return in which final approval for credit , refund or replacement will be at discretion of LXNAV. Assignment of RMA number will be after unit passes LXNAV entry inspection. You will be notified by email about the status of the RMA.

LXNAV shipping address:

LXNAV
Kidričeva 24
SI-3000 Celje
Slovenia

Any merchandise returned without a valid RMA will be subject to a 25€ service fee. LXNAV can not proceed with repair without filled RMA form. Fields marked with * are mandatory!

The unit must be sent to the address, specified on RMA form. When we receive the unit we will open the RMA and you will get status information by email. Repair time is up to 1-2 weeks. LXNAV charges inital repair fee for entry inspection, diagnostic, repair, final inspection and handling.

(1)For urgent repairs we charge 50% on working hours. For urgent repairs LXNAV assures return of goods in 3 working days. To avoid delays with shipment please use DHL parcel service.

Return Merchandise Authorization Form

Customer information:

Address for invoice (if different than above):

Return info:

Returned items:

LXNAV shipping address:

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