Updated: 21 April 2020
LXNAV d.o.o. (“LXNAV”, “we”, “us”, “our company”, or “our”) is committed to protecting the privacy of our users. If you have any questions or concerns about our notice or our practices with regards to your personal information, please contact us at [email protected]
Information collection and use
In Short: Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Apps.
We automatically collect certain information when you visit, use or navigate the Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Apps and other technical information. This information is primarily needed to maintain the security and operation of our Apps, and for our internal analytics and reporting purposes
The App does use third-party services that may collect information used to identify you.
Links to privacy policies of third party service providers used by the App:
You may also choose to use our external service “LXNAV Connect” that collects and stores additional information:
We want to inform you that whenever you use our App, in a case of an error in the App, we collect data and information (through third party services: Firebase Crashlytics and Google Play Services) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app, the time and date of your use of the App, and other statistics.
These logs help us find the faults in our Apps and Services and to further improve our Apps and Services.
We also collect anonymized usage statistics of the App (through third party services: Google Analytics for Firebase, Google Play Services).
We use these to monitor and analyze the use of the App and our Services, for technical administration, and to increase functionality and user-friendliness.
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Who will your information be shared with
In Short: We only share information with the following third parties.
We only share and disclose your information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.
- For Mobile Analytics: Google Analytics and Google Analytics for Firebase
- For Performance Monitoring: Firebase Crashlytics, Crash Reporting and Performance Monitoring
- To allow users to connect and use their third-party accounts: LXNAV Connect
We normally retain collected data for no longer than 2 months. We may retain the data longer in order to solve a problem with the App or to administer your inquiries. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion.
Your personal data safety is of the utmost importance to us. We review and strive to improve our security measures on a regular basis.
We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. We protect your Personal Information by methods of encryption and information hashing (where possible). No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We have implemented appropriate measures in the form of various technical, physical and other means, including, but not limited to measures regarding the security of our electronic systems and databases, locks, racks, cases and other devices and access controlling systems, fire-notifying and fire extinguishing systems. These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks.
If we learn of a personal data breach that affects our Services we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via email, we may post a notice through the website if a security breach occurs.
If you have any additional questions about the security of your Personal Information you can contact us at [email protected]
Links to Other Sites
Our Services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, they should contact us at [email protected] If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.
If you are using the App in another jurisdiction, please be advised that you are transferring your personal information to LXNAV d.o.o. in Slovenia and, by using the App or services, you consent to that transfer and to abide by the applicable laws concerning your use of the website and your agreement(s) with us.
If you have questions or comments about this policy, you may email us at [email protected] or by post to:
Kidričeva ulica 24
We hope that we will be able to resolve any questions or concerns you may have.
However, if LXNAV d.o.o. does not address your request, or fails to provide you with a valid reason why it is unable to do so, you have the right to contact the Slovenian Information Commissioner to make a complaint. The Information Commissioner can be reached: Information Commissioner of the Republic of Slovenia, Dunajska cesta 22, 1000 Ljubljana, Slovenia.